Refund Policy
Returns
We want you to be completely satisfied with your online purchase, that's why we offer returns within 14 days from the date of delivery.
RETURNS POLICY
We want you to be completely satisfied with your online purchase.
If you change your mind for any reason, you can return it to us within 14 days of receipt. We offer refunds, exchanges and store credits subject to the following conditions:
RETURN CONDITIONS
Items must be returned in their original condition, unworn, unaltered, unwashed and with their tags attached. If the merchandise is returned despite these conditions, your return will be sent back to you for an additional fee;
REFUNDS
Full price items are eligible for a full refund;
FULL PRICE
Full price items are eligible for a refund, exchange or store credit;
SALE ITEMS
Sale items or items purchased during a flash sale/promotional event are eligible for store credit or exchange only;
FINAL SALE
Items marked “final sale - no returns or exchanges” are not eligible for returns. If merchandise is returned despite this policy, the items will be shipped back to you for an additional fee;
PROMOTIONAL CODE
Orders placed with a promotional code that discounts the order (excluding our 10% off welcome offer) are eligible for store credit or exchange only;
SWIM
All swimwear must be tried on in underwear, the protective sanitary strip must remain in place and will not be accepted if removed or altered;
GIFT CARDS
Gift cards are not eligible for returns;
RETURN SHIPPING
We suggest trying on all items upon receipt to ensure you can return them within the return period.
Original shipping costs are non-refundable and the cost of returned items is the responsibility of the customer. bwmimshop.com does not take any responsibility for missing inbound deliveries of a return. We encourage you to return your item(s) by registered or traceable postal services as return packages remain the responsibility of the customer until received by bwmimshop.com
RETURN PROCESSING TIME
We aim to process refunds daily, but please allow up to 3-5 business days for your return to be processed. You will receive an email notification once our team has received your return and again when it has been processed.
Returadress: 2F, No.37, Hengxing Industrial Park, Shangfeng Road, Qingxi Town, Dongguan City, Guangdong Province, Kina, Postnummer 523660
Antalet dagar att avbryta en beställning är 3 dagar
Handläggningstiden för en beställning är 7-15 dagar efter beställning.
Om konsumenten avbeställer beställningen före leveranstiden och inom den tid som webbplatsen angett för att avbryta beställningen, kan beställningen avbrytas.
Varorna måste vara i nya, oanvända skick.
Originalförpackning, etiketter, tillbehör etc. måste vara kompletta.
Vissa produkter (som skräddarsydda produkter, reklamprodukter etc.) stöder inte returer om det inte finns kvalitetsproblem.
Om returen är orsakad av konsumenten bör konsumenten stå för fraktavgiften. Den specifika avgiften bör baseras på det expressföretag du väljer.
Om de mottagna varorna på grund av våra skäl är skadade eller inte korrekta, och konsumenten är inte skyldig att stå för fraktavgiften av denna anledning.
FAULTY ITEMS
We sincerely apologize for any inconvenience caused by receiving a defective product. Please contact our customer service team support@bwmimshop.com with your order number and images of the defect and we will work with you to resolve it as soon as possible.
NEED HELP?
- support@bwmimshop.com