FAQ

FREQUENTLY ASKED QUESTIONS

HOW CAN I CONTACT YOU?

We have 24/7 live chat on the website, or email support@bwmimshop.com

HOW MUCH DOES SHIPPING COST?

We offer expedited shipping at a flat rate of $15.99 or standard shipping at $6.99 per order. If your order total is over $50, shipping will be free.

WHAT PAYMENT METHODS DOES bwmimshop.com ACCEPT?

We currently accept credit card and Paypal payments. If you would like to arrange payment via another method, we will be happy to try to accommodate your request!

Please contact us directly at support@bwmimshop.com to arrange this.

IS IT SAFE TO BUY ONLINE AT support@bwmimshop.com?

Absolutely! We use GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures secure Internet transmission of your personal information. We do not store any credit card information or share your personal information with any third parties.

However, if you still have concerns about placing your order, please contact support@bwmimshop.com and we will contact you regarding an alternative method to place your order!

HOW DO I CHANGE OR CANCEL MY ORDER?

If you need to make changes to your order, please contact us at support@bwmimshop.com within 8 hours of placing your order. We will not be able to make changes after this time.

What if I am not home?

If you are not at home, a new delivery will be made the next day or the delivery partner will contact you to arrange a new delivery date depending on the country and delivery method you choose.

You may also need to go to your local post office to collect your parcel in case it cannot be delivered to you.

HOW CAN I TRACK MY ORDER?

When your order is shipped, we will send you an email with a tracking number. If you have not received this email, please send an email to support@bwmimshop.com


WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?

A pre-order item is an item that you order before we have it in stock. You can cancel up until your order has been processed. To cancel, you can email us at support@bwmimshop.com

I ORDERED A SET THAT IS AVAILABLE WITH A PRE-ORDER, WILL THEY BE SHIPPED SEPARATELY?

We will ship your order once all items are available. If you would like to receive your available item before your pre-ordered item, please email us at support@bwmimshop.com

WHAT IS YOUR RETURNS POLICY?

We offer a 14-day hassle-free return

The item(s) must be in their original condition with the return label and hygiene seal still in place. The item(s) must not have been worn, washed or altered in any way.

Unfortunately, we are unable to accept any returns that do not meet the above requirements.

bwmimshop.com offers a full refund (item price excluding original shipping costs).

All returns can be sent to our US-based returns warehouse.

HOW TO REQUEST A RETURN?

Requesting a return has never been easier!

We offer a 14-day hassle-free return. To initiate a return, simply email us at support@bwmimshop.com using the email address used to process your order within 14 days of receiving your package.

Please note that we are unable to refund the original shipping costs for returned goods, other than for faulty items. We are also unable to refund return postage costs.

Once the items are received, we will send you your new item(s) or you will receive your refund (item price excluding original postage).

We cannot be held responsible for the loss of returned garments. We recommend that you use a registered post service to return goods and keep a record of the tracking details.

What should I do if the item I receive is damaged or faulty?

We work hard to ensure that all items sold are of the highest quality. However, if you have an issue with a faulty or damaged item, please email us at support@bwmimshop.com so that we can urgently look into the issue for you!

We appreciate your patience and understanding as we work through this issue together.

Thank you very much for your support!

*Please understand that business days do not include weekends or holidays such as New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.